Customer Support

Enjoy free ground shipping on orders over $50 within the 47 contiguous United States. We currently do not ship to Alabama and this offer excludes shipping addresses in Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands, and Guam.

Orders over $180 qualify for free shipping within Canada, while a flat rate shipping fee of $26.99 applies to orders below this amount. Additionally, all shipments to Canada will incur a duty fee of 5-15%, which is added at checkout to prevent customs delays.

lewandmassager.com currently ships within the USA and Canada only. Contact us at [email protected] or fill out the Customer Support form below to find an authorized Le Wand Massager reseller in your country.

Due to the sensitive nature of our products, we ship exclusively via FedEx/UPS with a signature required to ensure your order reaches you securely. We do not offer shipping to PO Boxes as FedEx/UPS will not deliver to those addresses.

Due to excessive delays and general unreliability, we no longer offer shipping via USPS. We apologize for the inconvenience.

Your privacy is paramount, and we’ve taken the following measures to ensure that you can shop on all COTR, Inc. websites with complete confidence. Learn more about Discreet Shipping. Billed to COTR, Inc.
Your debit card, credit card, or PayPal statement will display a charge to COTR, Inc.

Unfortunately, we can only correct shipping addresses within a very small window after an order is placed. We are not able to change or modify the shipping address for orders that have already been shipped. Depending on how quickly you contact customer service, we may be able to have the shipping courier re-direct your package, however this will cause you to incur an additional fee. COTR Inc is not responsible for lost or stolen packages that are shipped to an address that we are provided with. For assistance with your order, please contact us.

If you contact customer service, we can assist you with having the signature requirement for delivery removed from your order and credited back to you. We are only able to modify the signature requirement before your order ships. If your order has already shipped, we can have the package rerouted to a local FedEx/UPS customer service facility. Please contact customer service with the address to your local facility as soon as possible after your order is placed. COTR Inc is not responsible for lost or stolen packages that do not require a signature for delivery.

All Le Wand products are covered by our one (1) year limited warranty, from the date of original purchase, against defects due to faulty workmanship or materials. We highly recommend that you register your Le Wand to help us serve you better should any problems occur. Opting out of registration does not diminish your warranty rights. Click here to register your product

A proof of purchase is required to process a warranty claim. If you purchased via www.lewandmassager.com, we already have your details on file. Contact us and our customer service representative will help you received a replacement unit. Do not attempt to repair any pleasure products by yourself.

Lucky for you, that’s where our Lifetime Quality Guarantee comes in. If you’ve ever purchased a Le Wand product and find that your product breaks down outside the 1-year warranty period, you are entitled to a 50% discount on any of the Le Wand product line. Rules apply. Contact [email protected] for further instructions.

Unless otherwise specified, only one coupon code can be applied per order and it cannot be used in conjunction with bundles, sets, special discounts or any other promotional offers.

There should be an email from [email protected] with the subject line lewandmassager.com: New Order # If you can't find this email in your inbox, please try checking your spam folder. If you still can't find the email, please contact us and we'll help resolve the issue.

We generally process all orders within a single business day. Our offices close on Saturday and Sunday, so if you place an order on Friday, you should expect to receive your tracking number on the following business day- Monday. If it's been longer than two business days, please try checking your spam folder for an email from [email protected] with the subject line lewandmassager.com: Tracking Number for Order # If you still can't find the email, please contact us and we'll help resolve the issue.

The tracking number provided may take up to 24 business hours to become active. If you're still having trouble tracking your order, please contact us and we'll help resolve the issue.

Please contact us including a photograph of the packaging with the subject line Damaged / Opened Item(s) Upon Delivery We'll review your claim within a business day and get back to you with a solution.

Mistakes happen, and we apologize for the inconvenience caused. Contact us and we'll help send out the correct item to you immediately.

All Le Wand products are covered by our one (1) year limited warranty, from the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us via [email protected], and Le Wand will, at its own discretion, replace the product free of charge. Please note that due to the nature of pleasure products: As per industry standards, pleasure products may not be returned or exchanged. All sales are final. A shipping charge will only be refunded in cases where our error caused the return.
All warranty claims require a receipt or an approved form of proof of purchase. Acceptable forms of proof of purchase will be determined at our own discretion.

We value your privacy and discretion. The charge will not appear as our brand name; All charges appear as COTR, Inc.

Yes, we do! Use Zip to pay using your credit or debit card and automatically split the purchase amount into 4 interest-free payments, every 2 weeks. Step 1: Choose ZIP at checkout. Use your credit or debit card. Step 2: Complete your checkout. No long forms and instant approval. Step 3: Pay over 4 equal payments. Enjoy your purchase straight away.

All Le Wand products are covered by our one (1) year limited warranty, from the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify us via [email protected], Le Wand will, at its own discretion, replace the product free of charge. Please note that due to the nature of pleasure products: · As per industry standards, pleasure products may not be returned or exchanged. All sales are final. · A shipping charge will only be refunded in cases where our error caused the return. · All warranty claims require a receipt or an approved form of proof of purchase. Acceptable forms of proof of purchase will be determined at our own discretion.

If you find that your product has been damaged or opened, or that its contents are missing, please ensure that you take a photograph of the packaging and email it to [email protected] with the appropriate subject title - Damaged / Opened / Missing Product when delivered by FedEx/UPS.

Mistakes happen, and we apologize for the inconvenience caused. Contact us and we'll help send out the correct item to you immediately.

No problem! As long as you have a proof of receipt for your official Le Wand branded products, we can handle your warranty request. Just reach out to us by filling in the form below and we'll guide you through the process.

To clean your Le Wand toy or any sex toy for that matter, use a mild antibacterial soap and wash it with warm water. Leave to air dry. Another straightforward method is to spray the toy cleaner onto the surface and wipe it off. We recommend using our Intimate Organic Toy Cleaner

Our user guides contain all the answers to the questions you might have regarding your Le Wand item. The guides include information in English, German, Spanish, French, Italian, and Russian. Visit the required product page to view or download an user guide for your product.

The body of the Le Wand Original and Le Wand Petite is not waterproof. Submerging the wand in water during cleaning or playtime will damage it and void the warranty. We recommend cleaning the head of your Le Wand massager with a damp cloth and a toy cleaner or warm water and mild anti-bacterial soap.